Overview
Traystore, with business ID FI34308572 (Y-tunnus 3430857-2), address Veräjä 8 A 6 00650 Helsinki; sells products and services to organisations and individuals in the EU. These terms of delivery apply to orders from our online shop and to custom-made orders.
These terms are valid from 11 April 2024. Traystore reserves the right to change and update these terms and conditions without prior notice. Orders are subject to the terms and conditions in force at the time of ordering. By placing an order, you agree to these terms and conditions and to the processing of your personal data.
Products and prices
Products and prices are displayed on each product page. We reserve the right to change prices and shipping costs so please confirm these before placing and accepting your order. Prices are inclusive of VAT, which will be indicated in the shopping cart and on the order confirmation.
For custom-made orders, please contact info@traystore.net to agree the content and price of your order.
Delivery costs
Delivery costs depend on the content and quantity of the order and the delivery method chosen. You will see the delivery price before the order is accepted.
Delivery method
We will deliver your order using the delivery method of your choice, unless the contents of your order require an alternative delivery method. The choice of delivery method is provided by Shipit, link to their terms and conditions https://www.shipit.fi/palvelut/ohjeet/ehdot
Delivery time
Estimated delivery time for products in stock is approximately 2-7 days in Finland, and up to 30 days elsewhere in the EU. The majority of products are made to order and the delivery time depends on the current order backlog and the above delivery times do not apply to these orders. If the estimated production time exceeds 2 weeks, we will contact the customer.
For custom orders, a working time estimate will be provided once the order has been confirmed.
Ordering and contract
You can order products on our online shop website by adding them to your shopping cart, confirming the order and paying for the contents of your cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current terms and conditions of delivery. You understand that your order, once accepted and confirmed by us, is binding, except to the extent that the right of withdrawal is mentioned below, and creates a contract with these terms of delivery between us.
Payment
You may pay for your order by any of the payment methods offered by our online store. Card payments are provided by Stripe, link to Stripe’s terms and conditions https://stripe.com/en-fi/legal/ssa
Order and payment confirmation
After a successful order, an order confirmation email will be sent to your email address, so please provide your email address when placing your order. The order confirmation will also confirm the payment method used.
If for some unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.
Cancellation and return policy
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receipt of the goods or the last consignment or, in the case of regular delivery of goods, the first consignment. Business customers do not have the right to cancel or return an order.
Notice of cancellation must be made clearly, for example by using our cancellation form, to our email address below. The right of cancellation does not apply to custom-made orders. Returned products must be in their original packaging, unused and well packed for return.
In the event of a cancellation, the goods must be returned without delay and no later than 14 days after the cancellation notice is given to our Returns address below. If necessary, the person returning the goods must prove that they have been returned within the time limit, for example by means of a return receipt. The returning party must pay the costs of the return. These costs will not be refunded to the returning party.
When returning a delivered order, please include your name and contact details and your account number for the refund.
We will refund the money you have paid for the order accordingly without delay in accordance with the Consumer Protection Act.
Our return address:
Antti Häkli co Traystore
Veräjä 8 A 6
00650 Helsinki
Finland
Shipment verification, error and problem situations
Check the condition of your order immediately upon receipt. If any item is damaged or has not arrived with your order, or is otherwise not included in your order or is incorrect, please notify us immediately, or within 14 days at the latest, to our Customer Service Department so that we can agree on the necessary action to be taken. In consumer transactions, we comply with the liability for defects under the Consumer Protection Act.
Customer Service
You can reach us at the following e-mail address
info@traystore.net
Disclaimer
Traystore shall not be liable for any damage directly or indirectly related to the order, product or delivery or otherwise, except as provided by consumer protection law or other legislation. Subject to mandatory regulations such as the Consumer Protection Act, the following limitation of liability conditions apply.
Traystore shall not be liable for any direct or indirect damage (such as, but not limited to, damage to reputation, loss of profit or damage resulting from a reduction or interruption in production or turnover) caused by the use of the online store or by the unavailability of the online store. Traystore does not guarantee the uninterrupted or error-free operation of the online store.
Traystore is also not responsible for the suitability of the product for the Customer’s specific use.
Traystore shall not be liable for any delay or damage caused by an obstacle beyond its control, which it cannot reasonably be expected to have taken into account at the time of the conclusion of the contract and the consequences of which it could not reasonably have avoided or overcome. Force Majeure shall be deemed to be an unforeseen and unforeseeable event which prevents Traystore from reasonably performing under the Contract. This includes, for example, war, rebellion, epidemic, pandemic, sudden illness of a Traystore employee, natural disaster, restriction by a public authority, interruption of public transport, public telecommunications or public electricity supply, strike or other industrial action or similar event. Force majeure suffered by the subcontractor shall also be deemed to constitute force majeure.
Disputes
We will endeavour to settle any disputes concerning your order by agreement in the first instance, so please contact our Customer Service Department in the first instance to settle the matter.
If a dispute over a sales contract cannot be resolved by negotiation between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advice Centre (www.kuluttajaneuvonta.fi) of the Finnish Competition and Consumer Authority (FCCA).
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